Customer Satisfaction Enquiry

We respectfully request your attention to the completion of this questionnaire in order that we may continue to improve and enhance our product and service offering to private aviation in Olbia. We thank you for your time and consideration in assisting us in ensuring that you always receive outstanding services from ECCELSA AVIATION.

How likely are you to : (VL = very likely, SL = somewhat likely, SU = somewhat unlikely, VU = very unlikely)
VL	SL	SU	VU
						Return to Eccelsa Aviation ?
						Recommend Eccelsa Aviation to a friend or colleague ?
How satisfied were you with : (VS = very satisfied, S = satisfied, D = dissatisfied, VDIS = very dissatisfied)
VS	S	D	VDIS
						Your overall experience at Eccelsa Aviation ?
						The value of the service for the price you paid ?
						Your overall experience with the advance scheduling process ?
						The Eccelsa Aviation Web Page (if applicable) ?
						Our staff’s responsiveness to your needs ?
						Operational and technical knowledge of our staff ?
How did you confirm your handling arrangements (please check one box only) ?
						Directly with Eccelsa Aviation
						Called directly on main number
						Cita
						FAX
						Eccelsa Web Page
Did we :
Yes	No	NA
						Lead you to your parking location, and marshall you to parking ?
						Greet you and your passengers and offer transportation to Terminal ?
						Were the services you requested confirmed by Eccelsa Aviation ?
						Were all the services you requested provided accurately ?
						Were all the services you requested provided on time ?
How satisfied were you with (please note each item from 1 ("Unacceptable") to 10 ("Outstanding”) ?
						Accuracy of pre arrangement handling request
						Speed/efficiency of processing your request by Customer Service
						Language skills by Customer Service Staff
						Staff courtesy and friendliness
						Cleanliness of passenger Lounge
						Cleanliness of service vehicles
						Cleanliness of restrooms
Preferred language ?
						English
						Italian
						French
						Deutsch
						Other
Which best describes the reason for your visit ?
						Business
						Meeting / Conference
						Both business / Leisure
						Leisure
						Not known
Did you go on-line to the Eccelsa Avaition Web Page to book your arrival and handling requirements?
						Yes - if so, did we confirm you request by E-mail yes no
						No
Are there any additional services that we can provide that would enhance and improve your experience with Eccelsa Aviation? Please Describe :
Your e-mail address